BODYLANE REFUND POLICY
This refund policy explains how order cancellations, product concerns and delivery issues are handled for purchases made on the official Bodylane website.
ORDER CANCELLATION AND REFUNDS
You may request to cancel your order before it is dispatched. If your cancellation is accepted, we will initiate a refund of the amount paid. The refund is generally reflected within 3–5 business days after initiation, although the time taken by your bank or payment provider may vary. You will receive a confirmation by email and/or SMS when the refund is initiated. Please check your bank statement if the amount does not appear immediately.
If you selected Cash on Delivery and have not paid for the order, no refund is due on cancellation.
PRODUCT CONCERNS AFTER USE
We want you to have a good experience with Bodylane products. If a product does not meet your expectations, contact [bodylanefitness@gmail.com](mailto:bodylanefitness@gmail.com) within 10 days of using it. Include your order number and explain your concern so our team can review it.
After discussing your concern, we may offer a suitable substitute product or a coupon code for use on the Bodylane website. These options are separate from a cancellation refund and are subject to review of the concern.
WRONG, DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives with the wrong item, visible damage or a suspected defect, email [bodylanefitness@gmail.com](mailto:bodylanefitness@gmail.com) with your order number and clear photos of the product and packaging. Please contact us as soon as you notice the issue. We will review it and arrange an appropriate resolution, which may include a replacement or refund, as applicable.
PRODUCT SAFETY
Before use, read the product’s ingredients and directions, particularly if you have known allergies or sensitive skin. We recommend a patch test before first use. If irritation occurs, stop using the product and contact us about your concern.
CONTACT US
For cancellation requests, product concerns or delivery issues, email [bodylanefitness@gmail.com](mailto:bodylanefitness@gmail.com) and include your order number. Please do not send a product back before contacting us for instructions.